I ordered through the website and was supposed to pay COD. The lady from the Better Living branch called me to say that no driver was picking up her delivery request and it was most likely due to the COD mode of payment. She agreed with me paying through Gcash instead.
However, when the driver arrived, the kept on complaining about the pin when it was actually correct! I asked her if it was okay to just rebook the delivery than deal with a very loud and angry driver (I could hear him in the background). She handled the situation VERY calmly and even kept communicating with me throughout the entire process until my order arrived!
I work in the customer service industry and I've never experienced such customer service from a local establishment where I know the person went above and beyond! Kudos to the Better Living branch!!!