Frequently Asked Questions

1. My location is not within the scope of your delivery. Can I still order?

- We can cater to areas within 20 kms. from your preferred branch. In case your location is beyond our delivery scope, you can still place an order by choosing "Store Pick-up" option. Make sure to leave a note indicating your preferred mode of pick-up so we can prepare ahead and book a rider for you. Delivery fee will be shouldered by the customer.

2. Can I change the delivery time and pick-up for my order?

- Yes, you can. Please contact your preferred branch for any changes in delivery schedule.

3. What are your modes of payment? Do you accept COD?

- We accept credit or debit cards (Visa or Mastercard) via Dragonpay. Unfortunately, we do not accept cash on delivery. 

4. Can I opt for Store/Curbside Pick Up?

- Should you wish to personally pick-up your order, you may do so. Choose "Store Pick Up" and leave note "For curbside pick up" upon checkout. 

5. Can I cancel my orders?

- All orders are considered final. Kindly review your orders before checking out.

6. I received a wrong order, missing item/s, or damaged goods. Can I replace my order?

- In case of any issues on orders, please contact our hotline 0927-466-6771 or the branch you ordered from. Our team will gladly assist you. (See Contact Us tab below for the list).